Cancellation & Rebooking Policy

By placing a reservation with 5 Adarna, guests agree to the following Cancellation and Rebooking Policies. These guidelines ensure fairness, clarity, and consistency for all guests while allowing reasonable flexibility when properly coordinated with management.

1. Standard Cancellation Policy

Cancellations take effect based on the date and time the guest informs management.

1.1 Cancellation 7 Days or More Before Check-in

• Guests may receive a 50% refund of the total amount (equivalent to the down payment).
• Any processing fees, if applicable, may be deducted.

1.2 Cancellation 6 Days to 48 Hours Before Check-in

• The down payment becomes non-refundable.
• Guests may rebook once, subject to availability and rebooking rules.

1.3 Cancellation Less Than 48 Hours Before Check-in or No-show

• Guests will be charged the full amount of the reservation.
• No refund and no rebooking will be allowed.

1.4 Late Cancellation Notifications
If a guest anticipates submitting a cancellation request beyond the allowed timeframe, management may grant flexibility provided the guest notifies us in advance and receives approval.
Unauthorized delays or late notifications without prior communication will result in the application of standard cancellation charges.

2. Rebooking Policy

Rebooking is allowed only once and must comply with the following conditions.

2.1 Rebooking Notice Period
Rebooking requests must be submitted at least 48 hours before check-in.
Requests made beyond this period may be denied.

2.2 Rebooking Validity
New dates must be scheduled within two (2) months from the original booking date and are subject to availability.

2.3 Peak Season and Holiday Restrictions
Rebooking is not permitted during peak seasons, holidays, or long weekends unless expressly approved by management. Additional charges may apply depending on seasonal rates.

2.4 Transferability
Rebooked stays cannot be transferred to another guest unless approved by management.

3. Force Majeure / Unforeseen Events

If a booking cannot proceed due to circumstances beyond the control of both parties (e.g., typhoons, earthquakes, government restrictions), the following options will be offered:

3.2 Rebooking Without Penalty
Guests may rebook their stay without fees to any available date within two (2) months, subject to availability.

3.3 Refund Option
Guests may request a refund, subject to a minimal processing fee (if applicable).

3.4 Non-Qualifying Situations
Personal changes of schedule, transportation issues, or other circumstances not classified as force majeure will not be considered for penalty-free cancellations.

4. Failure to Comply with Policy Timelines

4.1 No Communication from Guest
If the guest fails to notify management regarding:

• Late payments
• Cancellation requests
• Rebooking requests

— the reservation will be processed under standard cancellation rules.

4.2 Unverified Payment
Unverified or incorrect payments may cause cancellation without refund. Guests are responsible for ensuring payments are made to the correct official accounts.

6. Acceptance of Policy

By confirming their reservation, the guest acknowledges that they have read, understood, and agreed to abide by all terms within the 5 Adarna Cancellation Policy.